Return & Refund Policy
Last updated: July 2026
30-Day Return Window
We accept returns within 30 days of delivery. If 30 days have passed since your order was delivered, we cannot offer a refund or exchange.
Eligibility
To be eligible for a return, items must be:
- Unused and in the same condition as received
- In the original packaging
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
Certain items are not eligible for return due to hygiene reasons:
- Eye pillows and meditation shawls that have been opened
- Items marked as final sale
How to Initiate a Return
To start a return, email us at info@dynaletics.store with your order number and the reason for the return. We'll send you a return shipping address and instructions.
Refund Processing
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are processed within 5-7 business days to your original payment method.
Damaged or Defective Products
If you receive a damaged or defective product, contact us within 48 hours of delivery with photos. We will arrange a free replacement or full refund — no need to return the damaged item in some cases.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, defective product, or damaged in transit).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange for a different size or color, please return the original item and place a new order.
Contact
Questions about returns? Email info@dynaletics.store or call +1 (424) 342-9840.